Affordable Live‑in Homecare Limited — Privacy Policy (2026)

(Effective Date: 24 July 2026)

Affordable Live‑in Homecare Limited (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal data is handled in accordance with the General Data Protection Regulation (GDPR), the Irish Data Protection Act 2018, and the ePrivacy Directive.

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website www.alhomecare.ie or interact with our services.

1. Data Controller

Affordable Live‑in Homecare Limited 16 Railway Place, High Street, Cork, Ireland Email: dpo@alhomecare.ie Phone: 087 744 0729 / 087 991 6791

We are the data controller responsible for your personal data.

2. Personal Data We Collect

2.1 Data you provide directly

When you use our contact form, you may provide:

  • Name

  • Email address

  • Phone number

  • Care requirements or comments

This is Personal Data under GDPR.

2.2 Automatically collected data

When you visit our website, we collect:

  • IP address (personal data under GDPR)

  • Browser type

  • Device type

  • Pages visited

  • Time spent on each page

  • Referring website

This is collected through server logs and cookies.

2.3 Cookies & tracking technologies

2.3.1 Essential Cookies (Strictly Necessary)

These cookies are required for the website to function. They:

  • Enable core features (e.g., page navigation)

  • Maintain security

  • Remember cookie consent choices

These cookies do not require consent.

2.3.2 Analytics Cookies (Require Consent)

We use analytics cookies to understand how visitors use our website. They help us:

  • Measure page visits

  • Identify navigation patterns

  • Improve website performance

Analytics cookies are only activated if you provide consent via our cookie banner.

2.3.3 Preference Cookies (Require Consent)

These cookies remember your preferences, such as:

  • Language settings

  • Display options

  • Form input preferences

2.3.4 Third‑Party Cookies (Require Consent)

If we use third‑party services (e.g., Google Analytics), they may place cookies on your device. These providers may process data outside the EU.

3. Lawful Bases for Processing

Under GDPR, we must identify a lawful basis for each processing activity:

  • Legitimate Interest — website analytics, security, fraud prevention

  • Consent — non‑essential cookies, marketing emails

  • Contract — responding to care enquiries, matching carers with clients

  • Legal Obligation — complying with Irish employment and care regulations

You can request a breakdown of each lawful basis via Lawful Basis Details.

4. How We Use Your Personal Data

We use your data to:

  • Respond to enquiries

  • Provide information about our services

  • Match carers with client care needs

  • Improve website performance

  • Maintain security and prevent misuse

  • Send marketing emails only with your consent

We do not use automated decision‑making or profiling.

5. Marketing Communications

We will not add you to any mailing list unless you explicitly consent (e.g., by ticking a checkbox on the contact form).

You may withdraw consent at any time.

6. Sharing Your Personal Data

We may share your data with:

  • Prospective carers (only the minimum necessary information)

  • Service partners involved in care placement

  • IT and hosting providers who support our website

  • Legal authorities when required by law

All partners are contractually bound to protect your data.

For more detail, see Data Sharing With Carers.

We never sell your data.

7. International Transfers

If any service provider stores data outside the EU, we ensure:

  • Standard Contractual Clauses (SCCs)

  • Adequate safeguards

  • GDPR‑compliant transfer mechanisms

You may request details via International Transfer Info.

8. Data Retention

We retain data only as long as necessary:

  • Contact form enquiries: 12 months

  • Care placement records: 7 years (legal requirement)

  • Cookie data: per cookie duration (see Cookie Policy)

  • Server logs: 30–90 days for security

Full retention schedule available via Retention Period Details.

9. Your GDPR Rights

You have the right to:

  • Access your data

  • Rectify inaccurate data

  • Request erasure

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Data portability

  • Lodge a complaint with the Data Protection Commission (DPC)‍ ‍

  • Website: www.dataprotection.ie

To exercise your rights, email dpo@alhomecare.ie.

10. Cookies & Consent

We use:

  • Essential cookies (no consent required)

  • Analytics cookies (consent required)

  • Preference cookies (consent required)

You can manage or withdraw consent at any time using our cookie banner.

11. Security Measures

We use:

  • SSL encryption

  • Secure hosting

  • Access controls

  • Data minimisation

  • Regular security audits

  • Breach response procedures (GDPR 72‑hour rule)

12. Misuse of Our Website

Any attempt to misuse our website, breach security, or engage in illegal activity will be reported to the relevant authorities.

13. Links to Third‑Party Websites

Our website may contain links to external sites. We are not responsible for their content or privacy practices.

14. Changes to This Privacy Policy

We will update this policy when necessary and will notify users of material changes. If processing purposes change, we will request new consent where required.

15. Contact Us

Affordable Live‑in Homecare Limited

16 Railway Place,

High Street, Cork,

Ireland

Email: dpo@alhomecare.ie

Phone: 087 744 0729 / 087 991 6791